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Visitor Information

Visitor Policy Update as of August 1, 2020

At Hoag Orthopedic Institute, our patient care philosophy depends greatly on engaging families to be part of the healing process. For the continued health and safety of our patients, visitors and staff, and until further notice, we will be restricting patients to one visitor as follows:

  • Patients who are undergoing a surgical procedure at HOI Hospital may have one support person prior to surgery, and may return to the hospital after the patient has been transferred to a room following surgery.
  • Support person must leave the facility after the patient enters surgery and may return once patient is in their inpatient room (which usually occurs one hour after the physician follow up phone call.)
  • All support persons will be required to bring their own masks that must be worn at all times, in accordance with CDC regulations.
  • Any support person who is ill will not be permitted to support their patient onsite.
  • We are screening all visitors to our outpatient facilities. Any visitor who is ill will not be able to accompany their patient.
  • As an additional precaution, flower deliveries have been suspended in an effort to limit the number of vendors in the hospital.
  • We highly encourage alternative means of communication to provide healing support, such as phone calls, FaceTime, Google Hangouts and Skype.
  • We will continue to review our process and procedures at our outpatient facilities and clinics.
  • Our pre-operative classes have been moved online here. We will continue to monitor and update as necessary.

The decision to restrict visitors was difficult and made only after careful consideration to prevent the spread of COVID-19. Thank you for your understanding and support as we remain committed to our mission to provide the highest quality health care to the communities we serve.

For helpful information on COVID-19, please download the attached flyer.

Helpful Information about the Novel Coronavirus (COVID-19)

COVID-19 is a new virus strain that is believed to spread in similar ways as the common cold, such as when an infected person coughs or sneezes. Symptoms include fever, cough and difficulty breathing. A health care provider can give you instructions for seeking care, which you can do without exposing others.

Across the world, new cases of COVID-19 are being reported, and some parts of the country have declared a state of emergency. However, according to the CDC and other authorities, the risk remains low for exposure in the U.S.

Hoag Orthopedic Institute providers are following the Centers for Disease Control and Prevention (CDC) guidelines, and we have strong infection control policies, procedures, and systems in place. As recommended by the CDC, our clinicians are screening all patients for fever, respiratory symptoms and travel history within a month prior to symptom onset. Anyone meeting the CDC-established criteria would be isolated and further testing and care will be guided by the health department.

How to protect yourself

You can protect yourself from COVID-19 infection the same ways you protect against the common cold or seasonal flu.

  • Sanitize your hands often for at least 20 seconds each time. Alcohol gel works well in most situations (like after coughing, sneezing, or blowing your nose), but handwashing with soap and water should be performed after going to the bathroom, before eating, or when your hands are visibly soiled.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. (Putting a tissue on a table contaminates the surface of the table with germs.)
  • Stay home when you are sick.
  • Do not visit hospital patients if you are ill in order to protect patients, visitors and staff. Visitation may be limited at the discretion of the medical providers and hospital staff at any time.
  • Avoid touching your eyes, nose, and mouth.
  • Routinely disinfect frequently touched objects and surfaces, using a cleaning spray or wipe.
  • Avoid travel to high-risk countries. Non-essential travel to or through any of the countries for which the CDC has issued a level 2 or 3 travel health notice is discouraged.

If you feel sick

  • Use home quarantine or home isolation:
    • Stay home if you believe you have been exposed to the virus, even if you are not showing any symptoms, and contact your health care provider.
    • Stay home when you are sick, especially if you have respiratory illness symptoms.
    • Monitor yourself for fever, coughing, and shortness of breath.
    • Visit the Orange County Health Care Agency web page for more information:

Stay informed

The CDC has the most current information about the virus, including everything you need to know about how the virus spreads, how it’s treated, how to protect yourself, and what to do if you get sick. Stay on top of the latest news by visiting the following websites, which are being updated frequently.

General Visitor Information

Hoag Orthopedic Institute takes every precaution possible to protect and promote the health of patients, visitors and staff. Visitor support and compassion are important to a patient’s recovery. Here are important tips to keep in mind when visiting a friend or loved one in the hospital.

Please do not visit when:

  • You are sick
  • You have a fever, cough or runny nose
  • You have diarrhea

Show your support with a phone call to stay up to date.

Clean Your Hands

  • When you enter or leave the hospital
  • When you enter or leave a patient's room
  • After sneezing, coughing or blowing your nose
  • Before eating
  • After using the bathroom

Patients in Isolation

In the hospital, people who are or may be infected or colonized with an infectious disease are placed in isolation or precautions to prevent the spread of the infection to other patients. Patient safety is our first priority and additional precautions are taken to ensure attentive care to the patient while preventing any potential exposure to others. Visitors and health care providers caring for people in isolation may be required to wear protective garments such as gowns, gloves and/or masks and must follow strict procedures to clean hands.

Visitation may be limited at the discretion of the medical providers and hospital staff at any time.

When you see a precaution sign outside the patient’s door:

  • Always clean your hands before entering a patient room
  • Follow the directions on the sign on what protective items to wear while in the patient room, i.e. mask, gloves and/or gown
  • Remove all protective items before leaving the room and place in the trash
  • Always clean hands after removing protective items and whenever leaving a patient’s room
  • Always ask the nurse if you have any questions about precautions and what to do