Visitor Policy Update as of April 24, 2020
At Hoag Orthopedic Institute, our patient care philosophy depends greatly
on engaging families to be part of the healing process. For the continued
health and safety of our patients, visitors and staff, and until further
notice, we will be restricting patients to one visitor as follows:
- Patients who are undergoing a surgical procedure at HOI Hospital may have
one support person prior to surgery, and may return to the hospital after
the patient has been transferred to a room following surgery.
- Support person must leave the facility after the patient enters surgery
and may return once patient is in their inpatient room (which usually
occurs one hour after the physician follow up phone call.)
- All support persons will be required to bring their own masks that must
be worn at all times, in accordance with CDC regulations.
- Any support person who is ill will not be permitted to support their patient onsite.
- We are screening all visitors to our outpatient facilities. Any visitor
who is ill will not be able to accompany their patient.
- As an additional precaution, flower deliveries have been suspended in an
effort to limit the number of vendors in the hospital.
- We highly encourage alternative means of communication to provide healing
support, such as phone calls, FaceTime, Google Hangouts and Skype.
- We will continue to review our process and procedures at our outpatient
facilities and clinics.
Our pre-operative classes for May have been moved online
here. We will continue to monitor and update as necessary.
The decision to restrict visitors was difficult and made only after careful
consideration to prevent the spread of COVID-19. Thank you for your understanding
and support as we remain committed to our mission to provide the highest
quality health care to the communities we serve.
For helpful information on COVID-19, please
download the attached flyer.
Helpful Information about the Novel Coronavirus (COVID-19)
COVID-19 is a new virus strain that is believed to spread in similar ways
as the common cold, such as when an infected person coughs or sneezes.
Symptoms include fever, cough and difficulty breathing. A health care
provider can give you instructions for seeking care, which you can do
without exposing others.
Across the world, new cases of COVID-19 are being reported, and some parts
of the country have declared a state of emergency. However, according
to the CDC and other authorities, the risk remains low for exposure in the U.S.
Hoag Orthopedic Institute providers are following the Centers for Disease
Control and Prevention (CDC) guidelines, and we have strong infection
control policies, procedures, and systems in place. As recommended by
the CDC, our clinicians are screening all patients for fever, respiratory
symptoms and travel history within a month prior to symptom onset. Anyone
meeting the CDC-established criteria would be isolated and further testing
and care will be guided by the health department.
How to protect yourself
You can protect yourself from COVID-19 infection the same ways you protect
against the common cold or seasonal flu.
- Sanitize your hands often for at least 20 seconds each time. Alcohol gel
works well in most situations (like after coughing, sneezing, or blowing
your nose), but handwashing with soap and water should be performed after
going to the bathroom, before eating, or when your hands are visibly soiled.
- Cover your cough or sneeze with a tissue, then throw the tissue in the
trash. (Putting a tissue on a table contaminates the surface of the table
- Stay home when you are sick.
- Do not visit hospital patients if you are ill in order to protect patients,
visitors and staff. Visitation may be limited at the discretion of the
medical providers and hospital staff at any time.
- Avoid touching your eyes, nose, and mouth.
- Routinely disinfect frequently touched objects and surfaces, using a cleaning
spray or wipe.
Avoid travel to high-risk countries. Non-essential travel to or through
any of the countries for which the
CDC has issued a level 2 or 3 travel health notice is discouraged.
If you feel sick
Use home quarantine or home isolation:
- Stay home if you believe you have been exposed to the virus, even if you
are not showing any symptoms, and contact your health care provider.
If you have traveled to a country on the
CDC list of level 2 or 3 travel health notices and feel ill, contact your health care provider.
- Stay home when you are sick, especially if you have respiratory illness
symptoms. At the present time, these symptoms are more likely due to influenza
or other respiratory viruses than to a COVID-19 infection. Whether you
have seasonal flu, the common cold, or something else, it’s important
you stay away from others when sick.
- Monitor yourself for fever, coughing, and shortness of breath.
- The Orange County Health Care Agency is taking questions from the public
regarding COVID-19 via the Health Referral Line at 800-564-8448, Monday
through Friday from 8 a.m. to 5 p.m.
The CDC has the most current information about the virus, including everything
you need to know about how the virus spreads, how it’s treated,
how to protect yourself, and what to do if you get sick. Stay on top of
the latest news by visiting the following websites, which are being updated
General Visitor Information
Hoag Orthopedic Institute takes every precaution possible to protect and
promote the health of patients, visitors and staff.
Visitor support and compassion are important to a patient’s recovery.
Here are important tips to keep in mind when visiting a friend or loved
one in the hospital.
Please do not visit when:
- You are sick
- You have a fever, cough or runny nose
- You have diarrhea
Show your support with a phone call to stay up to date.
Clean your hands:
- When you enter or leave the hospital
- When you enter or leave a patient's room
- After sneezing, coughing or blowing your nose
- Before eating
- After using the bathroom
Patients in isolation:
In the hospital, people who are or may be infected or colonized with an
infectious disease are placed in isolation or precautions to prevent the
spread of the infection to other patients. Patient safety is our first
priority and additional precautions are taken to ensure attentive care
to the patient while preventing any potential exposure to others. Visitors
and health care providers caring for people in isolation may be required
to wear protective garments such as gowns, gloves and/or masks and must
follow strict procedures to clean hands.
Visitation may be limited at the discretion of the medical providers and
hospital staff at any time.
When you see a precaution sign outside the patient’s door:
- Always clean your hands before entering a patient room
- Follow the directions on the sign on what protective items to wear while
in the patient room, i.e. mask, gloves and/or gown
- Remove all protective items before leaving the room and place in the trash
- Always clean hands after removing protective items and whenever leaving
a patient’s room
- Always ask the nurse if you have any questions about precautions and what to do