Effective Date: May 1, 2026
Hoag Orthopedic Institute, LLC (“HOI” or “we”) is committed to respecting the privacy of your personal information. The following privacy policy (“Privacy Policy”) will inform you of the personal information that we, and our affiliates, may collect from you, and how it is used and disclosed. By accessing or using our website, www.hoagorthopedicinstitute.com, subdomains, or any part thereof (“Website”), including any products or services provided through the Website, you are acknowledging and accepting the practices described in this Privacy Policy and consent to the collection and use of information as specified below. If you are not willing to accept the terms of this Privacy Policy, please do not use our Website.
This Privacy Policy does not describe how we collect or use your Protected Health Information (as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”)), which is covered by our Notice of Privacy Practices.
We may modify this Privacy Policy from time to time. Any changes to this Privacy Policy will be effective date listed at the top of the page. Please review the Privacy Policy frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review any revised Privacy Policy carefully to make sure you understand our practices and procedures. By continuing to access or use the Website after changes to this Privacy Policy become effective, you accept the revised Privacy Policy.
Information Collection
When you visit or access our Website, we may collect some information automatically, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our Website. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Website pages you have accessed.
Additionally, if you communicate with us regarding our Website, our services, or through the “Contact Us” page of the Website, we will collect any information that you voluntarily provide to us in any such communication, which may include your full name, phone number, email address, or mailing address.
Cookies
We use “cookies” on this Website. A “cookie” is a piece of data stored on a site visitor’s hard drive to help us improve your access to our Website and identify repeat visitors to our Website. Cookies can also enable us to track and target the interests of our users to enhance the experience on our Website. Usage of a cookie is in no way linked to any personally identifiable information on our Website.
Most web browsers automatically accept cookies, but you can usually modify your browser settings to prevent the acceptance of cookies, and cookies may be deleted at any time. Note that rejecting cookies may prevent you from using certain features of our Website. The “help” section located in the toolbar of most web browsers will provide instructions for disabling the acceptance of cookies.
From time to time, some third party service providers that we engage may also place their own cookies on your hard drive. Note that this Privacy Policy covers only our use of cookies and does not include use of cookies by such third parties.
The Website may partner with third parties, including Google (Google Analytics), to use cookies, web beacons and other storage technologies to collect or receive information from the Website. These companies may collect information from across the internet and are not controlled or managed by HOI. You can opt-out of having your browsing data collected by these companies by managing your ads preferences or privacy settings on these companies’ websites. If you wish to opt out of these analytics tracking services, visit these websites at the following links:
Google Analytics, Google Analytics Opt-Out Browser Add-on.
Information Use
We use the collected information primarily for our own internal business purposes, such as providing, maintaining, evaluating, and improving our services and Website, and fulfilling requests for information. We may also use the information to provide you with customer support and respond to your inquiries, to process payment on your behalf, as well as create, maintain, customize and secure your account with HOI.
Security
We strive to follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
However, as no electronic transmission or storage of information can be entirely secure, no one can guarantee the absolute security or privacy of your information. If you maintain an account with HOI, you are responsible for keeping your account password secure and your account confidential, and for any and all use of your account. If you have reason to believe that the security of your account has been compromised, please notify us immediately in accordance with our contact information set forth below.
Sharing
We may disclose personal information when required by law or in the good-faith belief that such action is necessary to:
We may also share information we collect with third parties for quality improvement purposes, including analyzing and optimizing our services, delivering non-personalized ads and content, measuring statistics, and the success of ad campaigns, and to allow sharing of HOI webpages and blog posts to social media sites.
We do not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.
Please keep in mind that whenever you voluntarily disclose personal information online – for example, through e-mail, discussion board post, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
Do Not Track
“Do Not Track” signals are requests by web browsers to disable a web application’s tracking of website or cross-site traffic. HOI does not track its Website visitors over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track signals.
Third-Party Links
This Website may contain links to other sites that are not operated by HOI. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Website and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our Website may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Children’s Privacy
Our Website is neither directed to nor intended for children under the age of 16 and we do not knowingly collect personal information from such children without parental consent. If we find out that we have inadvertently collected personal information from a child under the age of 16, we will take steps to remove such information from our systems. If you are under the age of 16, please consult a parent or guardian for help.
Questions or Comments
If you have any questions or comments about this Privacy Policy, the ways in which HOI collects and uses your information described here and in any notice, your choices and rights regarding such use, or wish to exercise any applicable privacy rights you may have, please do not hesitate to contact us at:
Phone: (855) 387-4420
Email: HOICorporateCompliance@hoag.org
Postal Address:
Hoag Orthopedic Institute – Compliance Department
Attn: Privacy Officer
16250 Sand Canyon Ave.
Irvine, CA 92618
If you need to access this Privacy Policy in an alternative format due to having a disability, please email HOICorporateCompliance@hoag.org.
This section supplements the information contained in Hoag Orthopedic Institute, LLC’s Privacy Policy and applies solely to individuals who reside in the State of California (“consumers” or “you”). We adopt this section to comply with the California Consumer Privacy Act of 2018 as set forth in California Civil Code section 1798.100 et seq. (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this section.
Hoag Orthopedic Institute, LLC (“HOI” or “we”) collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). This section applies to all personal information collected in the course of HOI’s business operations, whether collected online or otherwise.
However, personal information does not include:
Information We Collect, Use, and Disclose
In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months and disclosed for a business purpose to the following categories of third-party recipients:
Category of Personal Information | Examples | Categories of Recipients |
Identifiers | Real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, date of birth, Social Security number, identification documents such as driver’s license or passport, or other similar identifiers | Affiliates Data Analytics Providers Contractors Service Providers Marketing Partners Business Associates Other third parties where individuals have provided consent or direction, or to comply with law or regulatory requirements, or protect our rights |
Personal information categories listed in the California Customer Records statute | Name, signature, address, telephone number, Social Security number, passport number, driver’s license, membership in professional organizations, licenses and certifications, insurance policy number, education records, employment history, credit or debit card number, , bank account number or other financial information, medical information, health insurance information (to the extent not excluded from the CCPA) | Affiliates Contractors Service Providers Marketing Partners Business Associates Other third parties where individuals have provided consent or direction, or to comply with law or regulatory requirements, or protect our rights |
Characteristics of protected classifications | Sex, gender identity, gender expression, age | Affiliates Contractors Service Providers Other third parties where individuals have provided consent or direction, or to comply with law or regulatory requirements, or protect our rights |
Commercial information | Records of HOI products or services you purchased or considered | Affiliates Contractors Service Providers Business Associates |
Internet or other similar network activity | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement | Data Analytics Providers Service Providers Marketing Partners |
Geolocation data | Approximate physical location | Data Analytics Providers Service Providers Marketing Partners |
Biometric information | Fingerprints | Affiliates Service Providers Contractors Other third parties where individuals have provided consent or direction, or to comply with law or regulatory requirements, or protect our rights |
Sensory data | Audio, electronic, visual and similar information (for example, photos for id badges, video surveillance, video recordings, or recordings of calls with us, where permitted by law) | Affiliates Service Providers Contractors Other third parties where individuals have provided consent or direction, or to comply with law or regulatory requirements, or protect our rights |
Professional or employment-related information | Current or past job history, professional license numbers, professional qualifications, references, education records, performance and disciplinary records | Affiliates Contractors Service Providers Other third parties where individuals have provided consent or direction, or to comply with law or regulatory requirements, or protect our rights |
Non-public education information | Education records, degrees and vocational certificates obtained | Affiliates Contractors Service Providers Other third parties where individuals have provided consent or direction, or to comply with law or regulatory requirements, or protect our rights |
Sensitive personal information | Identification documents such as driver’s license or passport, Social Security number, medical information, health insurance information (to the extent not excluded from the CCPA) | Affiliates Contractors Service Providers Business Associates Other third parties where individuals have provided consent or direction, or to comply with law or regulatory requirements, or protect our rights |
We obtain the categories of personal information listed above from the following categories of sources:
We may use or disclose the personal information we collect for one or more of the following purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sale or Sharing of Your Personal Information
Except as stated below, in the preceding twelve (12) months, we have neither "sold" any personal information or sensitive personal information for either monetary or other valuable consideration, nor “shared” personal information or sensitive personal information for the purpose of cross-context behavioral advertising, including any personal information about minors under the age of 16.
As further described elsewhere in this Policy, we use cookies on our Website, including analytics cookies, to track site usage, improve our services, and collect information about your browsing activity, search history, IP address and approximate location which may be made available to affiliates, service providers, marketing partners and analytics providers for the purpose of marketing, analytics, and business operations. The information collected may be considered personal information and such disclosure may be considered a “sale” under the CCPA.
Data Retention
As a general matter, we retain your personal information for as long as necessary for our legitimate business interests and/or as needed or permitted for legal reasons. In certain situations, we will delete your information after it is no longer needed to provide a service. You may request a copy of HOI’s Record Retention Schedule policy for more information on how HOI manages the retention, storage and destruction of business records.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. Below we describe your CCPA rights and explain how to exercise those rights.
Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity (see Exercising Your Rights), we will disclose to you:
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights), we will review your request. We may deny your deletion request, in whole or in part, if compliance would be impossible or involve disproportionate effort for HOI or if retaining the information is necessary for us or our service provider(s) to:
We will delete or deidentify personal information not subject to one of these or any other available exception under the CCPA from our records and will direct our service providers to take similar action.
Right to Correct
You have the right to request that any inaccuracies in your personal information be corrected by HOI (“right to correct”), taking into account the nature of the personal information and the purposes of our processing your personal information.
Opt-Out Rights
You have the right to direct us to not “sell” or “share” your personal information at any time (the “right to opt-out”). If you wish to opt-out of the sale or sharing of your personal information, you may do so by customizing your cookie settings on the Website or adjusting your browser setting. The Website also honors Global Privacy Control (GPC) signals.
If you make a request to receive information through the Website by providing an email address or phone number, you may request to discontinue receiving similar messages in the future. Materials sent to you by email or text message contain information on how to opt-out.
Right to Limit Use or Disclosure of “Sensitive” Personal Information
You have the right to limit our use or disclosure of “sensitive” personal information. However, HOI does not currently process “sensitive” personal information for purposes that require a corresponding right to limit our use or disclosure of such information.
Exercising Your Rights
To exercise your rights described above, please submit a request by one of the following methods:
Only you, or someone legally authorized to act on your behalf, may make a request related to your personal information. To designate an authorized agent, you must provide a written, signed letter to HOI authorizing the agent to act on your behalf.
Your request must:
You may only submit a request to know twice within a 12-month period.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. To verify your request, you must provide your name, email address and, if requested, phone number. If we believe we need further information to verify your request as required by law, we may ask you to provide additional information to us.
We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact the Privacy Officer at HOICorporateCompliance@hoag.org.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. HOI does not share personal information with third parties for their direct marketing purposes.
