Open Accessibility Menu

Billing and Insurance

At Hoag Orthopedic Institute we understand that understanding the ins and outs of medical billing and what is covered by your insurance provider can be confusing. You are welcome to contact our patient accounting department with questions you may have regarding a recent bill at (949) 764-8400. You may also find some answers to your questions below.

Patient Financial Services Customer Service

  • Call: (949) 764-8400 to speak with a Patient Financial Services customer service representative.
  • Email:
  • Hours: Monday – Friday, 8:30 a.m. – 4:30 p.m. (Closed on holidays)
  • Walk-In: Customer service representatives are located in the Cashiers Office at the Hoag Hospital Irvine campus.
  • Hours: Monday – Friday, 8:30 a.m.– 4:00 p.m. (Closed on holidays).

Patient Financial Services Written Correspondence and Payments:
Hoag Business Center
2975 Red Hill Ave.
Suite 200
Costa Mesa, CA 92626

Hospital Price Estimates

Hoag Orthopedic Institute aims to make the billing process as easy as possible. Learn how much a hospital service or procedure might cost by exploring our interactive tool:
Patient Estimate Tool

Hospital Pricing Transparency

Machine Readable File

The machine-readable information is digital data that includes standard charges for all hospital items and services. It is important to note that the charges provided may not reflect the actual amount an individual, or insurance company, or another responsible party will pay. The actual amount is determined by a variety of factors, including negotiated health plan rates, government rates, or upfront payment discount. Your responsibility may also vary depending on the type of care you receive, your insurance plan benefits, and how your insurance company processes charges.

The link below displays Hoag Orthopedic Institute’s machine-readable file (MRF) in a .CSV format for your convenience. For each item and service, the file includes the description, common billing code, and standard charges. To the best of the hospital’s knowledge and belief, the hospital has included all applicable standard charge information in its MRF, in accordance with the requirements of 45 CFR 180.50, and the information encoded is true, accurate, and complete as of the date indicated in the MRF.


Your Right to Receive a Good Faith Estimate

Your Rights and Protections Against Surprise Medical Bills