Patient Rights and Privacy Notice

As a patient at Hoag Orthopedic Institute, you have certain rights and responsibilities that are inherent in your health care. To receive the best possible care, it is important that you play an active role in your medical treatment. It is the responsibility of your health care team at Hoag Orthopedic Institute to include you in that process.

To learn about your rights as a patient, please select the appropriate PDF below:

Patient Information Booklet contains the following:

Patient Rights and Responsibilities
Your Right to Make Decisions about Medical Treatment
Advance Health Care Directive
Notice of Privacy Practices
Other helpful information for Hoag Orthopedic patients

Communication with Persons with Limited English Proficiency Policy:

Please select the appropriate PDF below.

Auxiliary Aids and Services for Persons with Disabilities Policies:

Please select the appropriate PDF below.

Patient Grievances

If you have questions or concerns about your care, a patient relations specialist is available to help you better understand the health care environment, resolve problems, provide information and address ethical concerns. You can contact Patient Relations at (949) 727-5099.

Contact DNV Healthcare

Website: https://www.dnvhealthcareportal.com/patient-complaint-report
Email: hospitalcomplaint@dnv.com
Phone: 866-496-9647
Fax: 281-870-4818
Mail: DNV Healthcare USA Inc.
Attn: Hospital Complaints
4435 Aicholtz Road, Suite 900
Cincinnati, OH 45245

Contact the California Department of Public Health

You may file a complaint with the California Department of Public Health regardless of whether you use the hospital's grievance process.

By mail: California Department of Public Health
681 South Parker Street, Suite 200
Orange, CA 92868

By phone: (714) 567-2906
Toll Free: (800) 228-5234

Your Rights and Protections Against Surprise Medical Bills

Please select the following link to read about Your Rights and Protections Against Surprise Medical Bills