Patient Rights and Privacy Notice
As a patient at Hoag Orthopedic Institute, you have certain rights and responsibilities that are inherent in your health care. To receive the best possible care, it is important that you play an active role in your medical treatment. It is the responsibility of your health care team at Hoag Orthopedic Institute to include you in that process.
To learn about your rights as a patient, please select the appropriate PDF below:
- English - Patient Information Packet
- Español - Información para el Paciente
- Farsi - Patient Information Packet
- Chinese - Patient Information Booklet
- Korean - Patient Information Booklet
Patient Information Booklet contains the following:
- Patient Rights and Responsibilities
- Your Right to Make Decisions about Medical Treatment
- Advance Health Care Directive
- Notice of Privacy Practices
- Other helpful information for Hoag Orthopedic patients
Communication with Persons with Limited English Proficiency Policies:
Please select the appropriate PDF below.
Auxiliary Aids and Services for Persons with Disabilities Policies:
Please select the appropriate PDF below.
Patient Grievances
If you have questions or concerns about your care, a patient relations specialist is available to help you better understand the health care environment, resolve problems, provide information and address ethical concerns. You can contact Patient Relations at (949) 727-5099.
Contact DNV Healthcare
ATTN: Healthcare Complaints
DNV Healthcare USA Inc
1400 Ravello Dr
Katy, TX 77449
ONLINE COMPLAINT FORM:
www.dnvhealthcare.com
(COMPLAINTS HYPERLINK):
https://www.dnvhealthcareportal.com/patient-complaint-report)
COMPLAINTS E-MAIL:
hospitalcomplaint@dnv.com
COMPLAINTS VOICEMAIL: 866-496-9647COMPLAINTS FAX: 281-870-4818
Contact the California Department of Public Health
You may file a complaint with the California Department of Public Health regardless of whether you use the hospital's grievance process.
By mail: California Department of Public Health
681 South Parker Street, Suite 200
Orange, CA 92868
By phone:
(714) 567-2906
Toll Free:
(800) 228-5234
