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Hoag Orthopedic Institute Receives Three Press Ganey Guardian Patient Experience Awards for 2020

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Hoag Orthopedic Institute (HOI), one of the largest providers of orthopedic care in the nation, is pleased to announce it has received three Press Ganey Patient Experience awards for 2020, including, the Guardian of Excellence® for Patient Experience for the seventh consecutive year, the Pinnacle of Excellence® for Patient Experience in HCAHPS for maintaining consistently high levels of excellence over multiple years, and the Pinnacle of Excellence® for Patient Experience in “Inpatient” for maintaining consistently high levels of excellence over multiple years. 

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

“In today’s health care environment, patient experience is just as important as high-quality clinical care,” said Jennifer Mitzner, CEO of Hoag Orthopedic Institute. “We are honored, once again, to receive this distinguished award from Press Ganey.”

Last year, Hoag Orthopedic Institute introduced its “HOI Signature Experience” initiative to enhance the experience for patients and visitors alike. HOI already has some of the highest quality scores based on the most common reporting metrics but is focused on creating a truly unique experience for its patrons.

“Since our founding, HOI recognized that patients have a choice in their health care, so we continue to focus on enhancing their experience in a highly personalized and customized way unlike any other institution,” added Mitzner.

"Congratulations to Hoag Orthopedic Institute for receiving the Guardian of Excellence Award,” said Patrick T. Ryan, chairman and CEO of Press Ganey. “This honor reflects their unwavering commitment to improving the safety, quality, and experience of care. Their hard work and dedication are inspiring, and we are proud to partner with them on our shared mission to reduce patient suffering.”

Hoag Orthopedic Institute, the highest volume provider of joint replacements in California, has received consistent recognition from various publications and health care organizations for its patient-focused services since opening in 2010, including topping the U.S. News Best Hospitals List in 2019-2020; 2018-2019; 2017-2018; 2013-2014 and 2012-2013. For more information on the various accolades the hospital has received, visit