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Hoag Orthopedic Institute Receives 2016 Press Ganey Pinnacle of Excellence Award and Guardian of Excellence Award

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Hospital Awarded for Achieving and Sustaining Excellence in Patient Experience and for Outstanding Performance Scores in Patient Experience

IRVINE, Calif. [November 15, 2016] Hoag Orthopedic Institute (HOI), one of the largest volume providers of orthopedic care in the nation, recently received a 2016 Pinnacle of Excellence Award® and a 2016 Guardian of Excellence Award® from Press Ganey Associates, Inc., a national provider of patient experience measurement.

The Press Ganey Pinnacle of Excellence Award recognizes top-performing health care organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence for three years in patient experience. HOI earned the Guardian of Excellence Award for maintaining a high level of excellence in the area of Patient Experience. The award criteria was maintaining the 95th percentile or higher in overall rating by inpatients.

“We are honored to receive these two, distinguished awards from Press Ganey,” said Dr. Carlos Prietto, interim CEO of Hoag Orthopedic Institute. “At HOI, every decision we make is focused on providing our patients with the best experience possible, and these awards are an affirmation that we’re doing just that.”

HOI was awarded the Pinnacle of Excellence Award to recognize its extraordinary achievement as a top performing organization in Patient Experience over a three year period. The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care.

"We are honored to once again be the recipients of these notable awards,” said Kim Mikes, BSN, RN, chief nursing officer of Hoag Orthopedic Institute, which has received Press Ganey’s top accolades for several consecutive years. “Our medical and support staff are laser focused on providing the highest quality care to our community.”

"We are proud to partner with Hoag Orthopedic Institute,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament of their determination to reduce patient suffering and deliver more patient-centered care. HOI is transforming the industry standard with their continued focus on providing high-quality care in Southern California.”


About Hoag Orthopedic Institute
Hoag Orthopedic Institute (HOI) is located in Orange County, California. It consists of a specialty hospital located in Irvine and two ambulatory surgery centers: Orthopedic Surgery Center of Orange County in Newport Beach and Main Street Specialty Surgery Center in Orange. HOI has more than 300 physicians on staff, including more than 80 orthopedic specialists. HOI ranks in the 99th percentile for patients’ likelihood to recommend the hospital and 98th percentile for overall hospital rating, according to Press Ganey’s national database of hospitals. HOI focuses in the treatments of the knee, hip and spine disorders, and takes pride in specialty care related to sports medicine, orthopedic trauma and extremities care. Since opening in 2010, HOI’s hospital has been named by U.S. News & World Report and Becker’s Orthopedic, Spine & Pain Management Review as one of the top orthopedic hospitals in the nation. Most recently, HOI has been recognized by the Centers for Medicare & Medicaid Services (CMS) as one of 207 hospitals nationwide, and one of seven in California to earn the highest, five-star rating for patient experience. For more information, visit

About Press Ganey

Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities. For more information, visit