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HOI Receives Three Press Ganey Guardian Human Experience Awards for 2022

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Hoag Orthopedic Institute (HOI), one of the largest providers of orthopedic and spine care in the nation, is pleased to announce it has received three Press Ganey Patient Experience awards for 2022, including, the Guardian of Excellence® for Patient Experience for the ninth consecutive year, the Pinnacle of Excellence® for Patient Experience in HCAHPS for maintaining consistently high levels of excellence over multiple years, and the Pinnacle of Excellence® for maintaining consistently high levels of excellence over multiple years on the Press Ganey survey questions included on our HCAHPS survey.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during one year.

“In today’s health care environment, patient experience is just as important as high-quality clinical care,” said Kim Mikes, CEO of HOI. “We are honored, once again, to receive this distinguished award from Press Ganey.”

In 2019, Hoag Orthopedic Institute introduced its “HOI Signature Experience” initiative to enhance the experience for patients and visitors alike. HOI has some of the highest quality scores based on the most common reporting metrics but is focused on creating a truly unique experience for its patrons.

“Since our founding, HOI recognized that patients have a choice in their health care, so we continue to focus on enhancing their experience in a highly personalized and customized way unlike any other institution,” added Mikes.

“By putting their patients and workforce first each and every day, Hoag Orthopedic Institute is demonstrating their unwavering commitment to their employees and to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “The caregivers at Hoag Orthopedic Institute have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement.”

Hoag Orthopedic Institute, the highest volume provider of joint replacements in the western United States, has received consistent recognition from various publications and health care organizations for its patient-focused services since opening in 2010, including topping the U.S. News Best Hospitals List in 2022-2023; 2021-2022; 2020-2021; 2019-2020; 2018-2019; 2017-2018; 2013-2014 and 2012-2013. For more information on the various accolades the hospital has received, visit