Financial Assistance

Our mission is to provide the highest quality health care services to the communities we serve, including Orange County and the surrounding areas. At Hoag Orthopedic Institute, we believe this means providing affordable and accessible treatment options, even for those without coverage.

What is the Patient Financial Assistance Program?

Hoag's Financial Counseling Department offers free financial screenings for people who do not have health insurance and cannot pay their hospital bill, as well as patients who do have insurance, but are unable to pay their portion of the bill that insurance does not cover.

Our Financial Counselors will review your eligibility for Medicare, Healthy Families Program, Medi-Cal, or other coverage offered through the California Health Benefit Exchange, California Children’s Services program, other state- or county-funded health coverage, or charity care. If you already have coverage through one of these programs please notify our Financial Counselors immediately. Patients ineligible for government assistance may still qualify for discount or charity programs available through Hoag.

View Hoag Orthopedic Institute's Financial Assistance and Charity Care Policy

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How & When to Apply for Assistance

Please contact our financial counselors immediately after discharge or completion of services by calling (949) 764-5564 or by e-mail at FC@hoag.org. We can assist with your application and provide the applications needed for Medicare, Healthy Families Program, Medi-Cal, or other coverage offered through the California Health Benefit Exchange, California Children’s Services program, or other state or county-funded health coverage. You may also be referred to www.OCGOV.com for local assistance with your medical bills.

Whether you lack or have inadequate insurance, if you meet the low or moderate-income requirements, you may qualify for discounted payment or charity care. Please remember that access to necessary health care is not affected by eligibility for financial assistance. Hoag Orthopedic Institute is committed to treating all those who come to us for care.

View Hoag's Plain Language Summary

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Provider Listings

Hoag’s financial assistance policy applies only to services billed by Hoag. None of the providers delivering emergency and medically necessary care, other than Hoag Hospital, are covered by Hoag’s financial assistance policy. Download a list of provider’s providing emergency or other medically necessary care in Hoag’s facilities that are not covered by Hoag’s financial assistance policy here.

Providers that do not follow Hoag’s financial assistance policy may have their own financial assistance policies, so please contact the provider directly if you have questions regarding their policies.

Financial Assistance Applications

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• Chinese
• English
• Farsi
• Korean
• Spanish
• Vietnamese

You may also apply directly for the above programs by accessing their website directly:

• Medi-Cal
• Affordable Care Act
• Medicare
• Hoag Charity care program

Supporting Charity Application Documentation

It is important that you complete and submit the completed Financial Assistance Application along with all the required documents.

• Two (2) recent pay stubs or the most recent 1040 tax returns for each wage earner, including all applicable schedules and attachments.

• Copy of your most recent cancelled rent check, lease agreement or mortgage payment or a written statement from a family member or friend who is providing your room and board and/or income.

Call Hoag Orthopedic Institute’s Charity Care Specialist at (949) 274-9057 if any questions.​

• Return Options: by fax (949) 764-7031, email PFS@hoag.org, or mail at the following address:
  Patient Financial Services (Attn: Charity Care Specialist), 2975 Red Hill Ave, Suite 200, Costa Mesa, CA 92626

Confidentiality

We understand that the need for financial assistance can be a sensitive and deeply personal issue and are committed to maintaining the confidentiality of all requests, information, and funding.

For more information please contact one of our financial counselors at (949) 764-5564, who are available Monday through Friday from 8:30 AM to 4:30 PM, or by e-mail at FC@hoag.org.