Hospital Awarded for Achieving and Sustaining Excellence and Outstanding
Performance Scores in Patient Experience
IRVINE, Calif. [November 15, 2018]
– Hoag Orthopedic Institute (HOI), one of the largest volume providers of
orthopedic care in the nation, has recently been named a 2018 Guardian
of Excellence Award winner by Press Ganey, making it the fifth consecutive
year that HOI has been a recipient of the accolade.
The Guardian of Excellence Award recognizes top-performing health care
organizations nationwide based on extraordinary achievement and consistently
high levels of excellence for at least three years in patient experience,
employee and physician engagement or clinical quality. HOI earned the
Guardian of Excellence Award for maintaining a high level of excellence
in the area of patient experience. The award criteria was maintaining the 95th percentile or higher in overall rating by inpatients.
“Exceptional patient experience and quality of care are at the core
of our culture as a healthcare organization,” said Jennifer Mitzner,
CEO of HOI. “We are honored to once again receive this distinguished
award from Press Ganey.”
The Press Ganey Guardian of Excellence Award is a nationally-recognized
symbol of achievement in health care. Presented annually, the award honors
clients who consistently sustained performance in the top 5% of all Press
Ganey clients for each reporting period during the course of one year.
"We are proud to honor Hoag Orthopedic Institute,” said Patrick
T. Ryan, CEO of Press Ganey. “This award is a testament of the organization’s
leadership in delivering patient-centered care. By achieving and sustaining
this level of excellence, Hoag Orthopedic Institute continues to demonstrate
their commitment to reducing patient suffering and advancing the overall
quality of health care.”
About Hoag Orthopedic Institute
Hoag Orthopedic Institute (HOI) is located in Orange County, California.
It consists of a specialty hospital located in Irvine and two ambulatory
surgery centers: Hoag Orthopedic Institute Surgery Center in Newport Beach
and Main Street Specialty Surgery Center in Orange. HOI has more than
300 physicians on staff, including more than 80 orthopedic specialists.
HOI ranks in the 99th percentile for patients’ likelihood to recommend the hospital and 98th percentile for overall hospital rating, according to Press Ganey’s
national database of hospitals. HOI focuses in the treatments of the knee,
hip and spine disorders, and takes pride in specialty care related to
sports medicine, orthopedic trauma and extremities care. Since opening
in 2010, HOI’s hospital has been named by
U.S. News & World Report and
Becker’s Orthopedic, Spine & Pain Management Review as one of the top orthopedic hospitals in the nation. Most recently, HOI
was recognized by the Centers for Medicare & Medicaid Services (CMS)
as one of 112 hospitals nationwide, and one of 10 in California to earn
the highest, five-star rating for overall quality of care.
For more information, visit
About Press Ganey
Press Ganey is a leading provider of patient experience measurement, performance
analytics and strategic advisory solutions for health care organizations
across the continuum of care. With more than 30 years of experience, Press
Ganey is recognized as a pioneer and thought leader in patient experience
measurement and performance improvement solutions. Our mission is to help
health care organizations reduce patient and caregiver suffering while
improving the safety, quality and experience of care.
For more information, visit